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Archive - March 2010
"Action is the foundational key to all success." - Pablo Picasso
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Setup Blackberry Without BES
How do you set up a Blackberry with Exchange (without using Blackberry Enterprise server)?
Most individuals that use their Blackberry in a small businesses environment would not buy Blackberry Enterprise Server for Exchange as it is simply too expensive and quite pointless for one or two users. Here is one method to bypass this and use the (UK) mobile phone providers Blackberry infrastructure and run it in conjunction with your Exchange system. (I'll also mention here that runPCrun can provide fully managed Microsoft Exchange hosting* with the ability to add full "over the air" Blackberry synchronisation - starting at 14 p/mailbox/month, call us if you are interested in this.)
The main main advantages of the following set-up compared to just setting up standard POP3 collection are:
immediate (push) delivery of messages (rather that waiting for the Blackberry service
to poll the POP3 provider)
No need to open POP3 ports through your firewall
Items sent via your Blackberry are kept in your Sent Items in Outlook/Exchange.
This is attained with a little bit of tweaking and performs very well, although (obviously) the calendar, notes and tasks are not synchronised over the Internet as with the full blown server. In a small company this is not an issue and the synchronisation can occur easily using the cradle.
What this method does in a nutshell - when an email is received, it is forwarded immediately to a mobile providers blackberry address. When a new mail or reply is sent from the Blackberry, it is sent masquerading as the Exchange email, and a copy is BCC'ed to the Exchange email address. This email is the sorted into the Sent Items folder using a server side rule.
The steps to attain this are thus:
Find out the PIN & IMEI
To find your PIN & IMEI perform one of the following actions:
In the BlackBerry device options or settings, click Status.
Turn the BlackBerry device off and remove the battery. Look for the sticker on the
BlackBerry device with the PIN information where the battery is usually located,
usually placed above the SIM card.
Setup via the mobile providers web interface
There are two methods. You either set-up on your blackberry directly or using the Blackberry Internet Service web interface. Just ask your provider for the address of the web interface.
Common ones include:
O2 - http://o2email.co.uk/
Vodafone - http://www.mobileemail.vodafone.net/
T-mobile - http://www.instantemail.t-mobile.co.uk/
Orange - http://www.blackberry.orange.co.uk/
3 - http://3uk.blackberry.com/
Virgin Mobile - https://bis.na.blackberry.com/html?brand=virginmobile
(You can also try to do a Google search for "blackberry internet service" nameofprovider if your provider is not listed here)
Sign up the Blackberry via the web interface using the PIN and IMEI that you have on your Blackberry. In the web interface set up the following (the following settings have largely been removed from most providers):
Autoaging - 1 day (to keep your mailbox clean, sometimes only 10Mb available)
Change the "Sent From Address" to the address you wish to use.
Set a filter on the account to "not send" on receiving emails from the email address
you will be masquerading as.
and of course any other Filters or Signatures that you wish to have and use.
If one hasn't been created by your provider, click on the button for creating
a
blackberry email address
For sent items retrieval set Auto BCC: to your own email address.
Exchange Setup
In Active Directory Users and Computers on the Exchange Server, set up a Contact for
the BLACKBERRY address (you'll see that in the "Email accounts" section of the
Blackberry Internet Service that you can get a providers email address e.g.on o2 it
will be will be something like xxxxyyyyy@o2email.co.uk) You may want to hide this
from the Global Address List after configuring everything.
Set up a forward in Exchange on his normal account to the new "Contact" mail
account.
Hide the new Exchange contact using the AD/Exchange manager afterwards (this part
is optional, we simply found that some people can get confused by it when it is in
the Global Address List).
In Outlook
Set a rule in Outlook (because you are using Exchange this will be a constantly working Server side rule) to move any emails received from yourself to be moved into the Sent Items folder. (this of course works on the assumption that you don't send emails to yourself normally, and if you do you will have to set a different rule up, perhaps identifying via Email Headers). I've seen a couple of providers weirdly encode the From: address so a rule may not work. You will see for instance
From: Eddie Jackson ejackson@youremailserver.com
If you are having problems with the rules not matching, just check the email headers and set a rule to match the encoded address as well.
Result
Sending and receiving email is transparent to the end-user through the Blackberry and are sent and received as the primary email address in Exchange. Emails sent from the Blackberry are stored in the users Sent Items folder in Exchange and all without having to set up a Blackberry Enterprise Exchange Server and without having to start up and open POP3 on your Exchange server.
Additional Information:
On the Blackberry- an application called NotifySync* has been developed
which can be installed on the Blackberry and uses ActiveSync for full mailbox
synchronisation over the air. We use this for our own customers and recommend it
as
a solution.
On your Server - BlackBerry Professional Software Express which provides the
functionality of 'Blackberry Enterprise Server for Exchange' for small businesses and
it
comes with 1 free user and can grow up to 30 users.
With your mobile/cellphone provider - IMAP and Outlook Web Access (OWA) have
been made available via the Blackberry Internet Service (BIS) with mobile/cellphone
providers. This supports synchronisation of your mail with move/delete
(not
calendar/contacts/tasks though)
Browser Guide 8330 User Guide
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Δ Blackberry Resets
How to reset your Blackberry?
Differences between hard, soft, and master resets
Thank you for BlackBerry.com, JSanders and Grimlin @ BlackBerryForums.com for contributing to this FAQ.
Resetting the BlackBerry device is a useful way to resolve issues and is usually the first step in troubleshooting the BlackBerry device. Knowing the differences between a hard, soft, double-soft, and master reset ensures that the correct troubleshooting method has been chosen.
Note: Backup all applications before resetting the BlackBerry device using the Backup and Restore tool on the BlackBerry Desktop Manager.
Performing a SOFT reset on the BlackBerry device
Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer.
Note: This does not apply to the BlackBerry Pearl smartphone.
Performing a DOUBLE-SOFT reset on the BlackBerry device
Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. The screen will go blank. When the screen is no longer black, press the ALT+RIGHT SHIFT(CAP)+DELETE keys again. You should then see another blank screen followed by an hour glass.
Note: This does not apply to the BlackBerry Pearl smartphone.
Performing a HARD reset on the BlackBerry device
The first step in troubleshooting a network, software or hardware error is often to perform a hard reset. With Java based devices, this is accomplished by removing the battery, while the BlackBerry device is powered on. Hold the battery out for about 30 seconds, and replace. The BlackBerry device will reboot.
Note: A hard reset on a C++ based device is accomplished by pressing the Reset button.
Note: To perform a hard reset on a RIM models 850, 857, 950, or 957 device, insert the end of a paperclip inside the small hole on the back of the handheld.
Reasons to perform a hard reset
The following shows the possible reasons for performing a hard reset on a BlackBerry device.
Network Issues
- Handheld displays an X beside the coverage indicator.
- Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator.
- User is unable to send or receive messages on the handheld.
Software Issues
- User receives an error code on the handheld.
Applications do not appear to be functioning correctly.
Desktop Manager is stuck at working status when the handheld is connected.
Bluetooth is not detected.
Hardware Issues
- Handheld display is hard to read. For example, the display shows lines obscuring text.
- Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on.
Performing a MASTER reset
The master reset feature is not available on the BlackBerry device and is only applicable to selected manufacturer devices. A master reset removes all user-installed applications and data, including BlackBerry Connect software. For more about master resets, contact your service provider.
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