Career

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July 27th, 2010-Current                                  Private Sector                                                FL
Contact: on request
Software Packaging Engineer/Desktop Engineer/Developer

Ø    Provide enterprise desktop support for desktops, laptops, and software for
         Company applications; 29,000+ workstations, 34,000+ end-users.

Ø     Build scripted applications and software updates used for enterprise
         deployment using LANDesk, group policy, and customized deployment
         scripts; 29,000+ devices.

Ø    Create custom solutions for deployment, software integration, and innovation.

Ø    Create video demos using Techsmith Camtasia 7.

Ø    Create training videos for the technical staff.

Ø    Create technical documentation using Microsoft Office products.

Ø    Create automated server scripts - Microsoft Server 2008.

Ø    Utilized Technologies

           Deployment: Ghost Imaging 11.5-building, LANDesk 9, New Boundaries Prism, WDS,
           BDD/MDT 2010, SSM.

           Daily support: Advanced Windows XP configuration, Windows 7,
           Office 2003/2007/2010, Active Directory on Windows Server 2003/Server 2008,
           LANDesk 9 reporting, SharePoint Designer 2007, software packaging.

          Hardware: Dell/HP laptops and desktops.

           Scripting languages: AutoIT, Visual Basic Script, WMI, Batch Shell, PowerShell, HTML,
           HTA, and JavaScript.

           Operating Systems: Windows 7, Server 2008, Server 2003, Server 2000, Windows NT
           x.x, Windows XP, Windows ME, Windows 9x, Windows 3.11, DOS x.x.

           Package design: Notepad++, WinINSTALL MSIs, Prism New Boundaries Pictaker 10.1,
           WISE MSIs, ORCA editor, EXEScript 3.3 Compiler, VBSEdit.

           External to job: SCCM, WDS, MDT2010/2012, Server 2008 Administration, WSUS,
           DNS, DHCP, Expression Web 4. Creating a Windows 7 deployment strategy for large-
           scale enterprise rollout.

Apr 2010-July 22, 2010                              Private Sector                                                  FL
Contact: on request
Network Engineer/Desktop Engineer, Oncall, Travel

Ø    Provided local site desktop support for desktops, laptops, desk phones, mobile
         phones and company applications; 200+ workstations, 200+ customer base.

Ø    Build scripted applications and software updates used for enterprise deployment; 250+
         devices.

Ø    Build MSI packages in WinInstall to be deployed via Group Policy.

Ø    Create video demos using Camtasia for all projects.

Ø    Create PowerPoint presentations for management review.

Ø    Create standard operating procedures for scripting, MSI development and
         implementation.

Ø    Create scripted Server 2008 solutions for backup, clock drift, storage cleanup, and etc.

Ø    Utilized Technologies: AD on Server 2008, GP on Server 2008, SQL 2008, MAC
         OS X, Ghost Imaging, Visual Studio 2008, C#, Camtasia 6, Logmein, WinINSTALL 9-
         MSIs. Scripting languages: Visual Basic Script, WMI, Batch Shell, HTML, HTA, and
         JavaScript.

Oct 2009-March 2010                                        Education                                                  FL
Contact: on request
Technical Operations/Desktop Administrator, Tier 1, 2, 3 Support, Oncall

Ø    Provided local site desktop support for desktops, laptops, phones and
         Company applications; 800+ workstations, 800+ customer base.

Ø    Build scripted applications and software updates used for enterprise deployment;
         9,000+ devices.

Ø    Building and mass deployment of desktops and laptops using PXE/Norton Ghost
         Image Server.

Ø    SharePoint Developer for corporate site.

Ø    Compile reports using customized scripts and LANDesk 8.7.

Ø    Developing/implementing strategies for enterprise driver updates and packaged
         software updates.

Ø    Researching enterprise fixes and workarounds for current technology.

Ø    Utilized Technologies:  Ghost Imaging 11.5-building and mass
         deployment.  LANDesk 8.7, Advanced Windows XP Configuration,
         Office 2003/2007, Active Directory on Windows Server 2003. Hardware:
         Dell/HP laptops/PCs, HP Printers, Blackberry cell phones. Scripting languages:
         AutoIT, Visual Basic Script, WMI, Batch Shell, PowerShell, HTML, HTA, and
         JavaScript.  Windows 7, Server 2008, SSM.   Other: SMS 2003, SCCM, Office 2010.

Feb 2006-Sept 29, 2009                                      Hospital                                                FL
Contact: on request
Desktop Administrator, Tier 2 and Tier 3 Enterprise support and Automation Eng

Ø    Provided Enterprise Desktop Support for over 200 hospital software
           applications and hardware interfaces, and 3000+ workstations, 5000+
           customer base; Meditech, Logicare, Bedboard, Ascent.

Ø    Performed daily tasks in troubleshooting Advanced Microsoft Windows XP
           & Microsoft Office issues.

Ø    Served as the desktop analyst in the analysis, design and planning, and
           implementation phases of IT-related projects. Provided reports and
           other metrics directly to management on all projects and tasks.

Ø    Installed, configured and tested hardware and software
           desktop/laptop/tablet products, built images and developed software
         packages as necessary, and then provided support and training services
           to customers, internal and external; Desktop Engineer.

Ø    Maintained detailed knowledge of desktop/laptop/tablet products in the
          marketplace, including hardware and software such as operating
          systems, security features, peripherals, applications, and local area
          networking technologies; Technical Writer.

Ø    Created and maintained Active Directory Delegated Taskpad Panel for
           Client Services, which included 39 scripted applications; this was
           utilized to increase efficiencies and reduce the necessary training for
           new staff; Automation Engineer.

Ø    Performed daily tasks in Active Directory user provisioning, AD
           maintenance, and other desktop administration duties as assigned.
          Group Policy, AD Maintenance, Active Directory Administrator.

Ø    Maintained systems with scheduled patching of security and software
           updates.

Ø    Responsible for technology innovation, procedural structural design for
           new desktop team, and developing a new vision for the future of
           desktop engineering; Innovation Engineer.

Ø    Utilized Technologies: Group Policy, New Boundaries Deployment Software,
            Microsoft BDD Imaging, Ghost Server, Microsoft SMS, Advanced Windows XP
            Configuration, Active Directory on Windows Server 2003, Windows Server
           Update Services (WSUS).    Hardware: Dell laptops/PCs, HP Printers, Fujitsu
            Tablets, PDAs, cell phones. Scripting languages: Visual Basic Script, WMI, Batch
            Shell, HTML, HTA, and JavaScript. Other: Server 2008.

Feb 2006-[Promoted]                                          Hospital                                                    FL
Contact: on request
Senior Technical Support Analyst, Tier 1 and Tier 2 customer phone support, Oncall and flex schedule

Ø Provided remote support to 5000+ customers for over 200 hospital
          software applications and hardware interfaces. Received numerous
           customer acknowledgements for quality customer service.

Ø Performed daily network troubleshooting to isolate and diagnose common
           network hardware and software problems based on TCP/IP, DNS, WINS,
           file and printer sharing for 3000+ workstations.

Ø Imaging and disaster recovery of computers, streamlining deployment
           process on a 3 month rotation.

Ø Programmed scripts and acted as technical lead in IT projects, leading to
           many successful enterprise projects.

Ø Supervisor over busy Service Desk; approx 750+ calls per week, plus
           daily direct customer assistance.

Ø Provided daily training to support staff and acted as senior technical
           escalation technician.

Ø Utilized Technologies: Intermediate TCP/IP, Intermediate Windows XP,
            Ghost Server, FTP Server, Intermediate Office 2003, Intermediate
            Email/Outlook, Basic Frontrange Heat, Basic Meditech, Basic Prism
            Console, Basic ITSM Console, PDAs, Cell phones, Dell Laptops, Dell PCs,
            and USA Mobility Pagers. Scripting languages: Batch script, VBS
            script, and WMI queries.

Oct 2005-Jan 2006                  Robert Half International www.rhi.com                           FL
Contact: on request
Service 2 Technician, Tier 2 customer support, 3 month Contract project for International Speedway Corp.- NASCAR

Ø Performed daily computer networking tasks as assigned, ghosting,
           building PCs, deploying equipment.

Ø Participated in full migration from Novell NetWare Network to Microsoft
            Active Directory.

June 2005-Oct                      Stratus Technologies www.stratustech.com                           FL
Contact: on request
Senior LAN Technician; Tier 2 and 3 customer support, 4 month Contract project for FDN Communications

Ø Travel to Sales offices at JAX, TPA, MIA, West Palm Bch, FTL, ATL for
           Cisco Router/Switch/Server upgrades.

Ø Developed technical documentation for Router Infrastructure and
           Network Design.

Ø Performed backup of all Cisco router and Cisco PIX configurations and
           IOS for disaster recovery.

Ø Performed daily network troubleshooting to isolate and diagnose
         common network hardware and software problems based on TCP/IP,
         WINS, DNS, file and printer sharing, active directory replication, and
          systems integrity and security.

Ø Performed daily computer networking tasks as assigned, ghosting,
           building PCs and servers, deploying equipment.

Feb 2005-June                          Robert Half International www.rhi.com                              FL
Contact: Bill Peppler 407-849-2983 email: bill.peppler@rht.com     bsanderson@cfl.rr.com, cowrk
Senior Network Engineer Consultant; Tier 3 support, 4 month Contract project for Halifax HMO

Ø Windows Server 2003 Active Directory, federated forest; Designed and
           implemented for 14 facilities.

Ø Installed Microsoft email Exchange Server 2003 for 700 users; Designed
           and implemented.

Ø Presented open projects in a design and implementation format before
           management.

Ø Performed daily network troubleshooting to isolate and diagnose
           common network hardware and software problems based on TCP/IP,
         WINS, DNS, file and printer sharing, active directory replication, and
          systems integrity and security.

Ø Websense, Netscreen, Web Server, and SQL Technologies
           Administration, Cisco Switch Administration.

Dec 2000-Dec 2004                                        Hospital                                                      FL
Contact: on request
Computer Network Systems Analyst & PC Desktop Specialist; Tier 1 and Tier 2 support, Oncall

Ø Maintenance and administration of Windows NT 4.0 and Windows 2000
           Servers; approx. 47 servers.

Ø Managed Multi-OS client environment; Novell, DOS, Win 3.x, 9.x, NT
           4.0 & 2000, XP; approx 1500+ PC clients.

Ø Installed NICs, media, software, hardware, hubs, switches and
           proprietary equipment in network environment.

Ø Performed daily network troubleshooting to isolate and diagnose
           common network hardware and software problems based on TCP/IP; DHCP, WINS,
           DNS, file and printer sharing.

Ø Project Manager & Coordinator for large PC, Networking, and Software
           Implementation projects.

Ø Performed daily computer networking tasks as assigned, ghosting,
           building PCs, deploying equipment.

1997-1999                                    A.M.I., INC-College                                 Daytona Bch, FL
Contact: Lamar Williams/Patty Williams, Owner @ 386-767-4022 lwilliams@cfl.rr.com
Network Administrator; Tier 1,2,3 support

Ø Maintained and operated Windows NT 4.0 Server, DOS, Win 3.x, 9.x,
           and NT.

Ø Maintained Microsoft Exchange 5.0 Server.

Ø Maintained backup server and recovery of lost files.

Ø Provided computer software and hardware training to office staff.

Ø Installed NICs, media, software, hardware, hubs, and switches in
         network environment.

Ø Ran all telephone and cat 5 cabling.

1996–1997                                       Panhandle Online, ISP                                  Marianna, FL
Contact: George Little, Owner @ 850-526-3501
Internet and Computer Tech, Tier 1 support

1996                                            Jackson County Library                                  Marianna, FL
Contact: Joann Roundtree or Stan Littleton @ 850-482-9631
Computer Desk Clerk, Tier 1 support

Ø Provided computer support to patrons & performed normal library clerk
           duties; Word Perfect, DOS, Windows, 486/586.

1996/ 6 months                                    Days Inn Motel                                       Marianna, FL
Contact: Sunil Patel, Owner
Assistant Manager

June 1993-1996                               Computer Consultant                                    Marianna, FL

* References available on request (I have 22 professional/personal references)
* Letters of recommendation available on request (I have 35 letters of recommendations)

magnum opus

other tags:
* Experience writing custom actions in WiseScript, VBScript, Powershell, and other industry recognized toolset
* Strong troubleshooting skills following a defined protocol
* Strong verbal and written communication skills
* Strong documentation skills
* Strong training videos using camtasia
* SCCM
* Desktop Engineer
* Software Packaging Engineer
* Senior LAN Engineer
* HTML, HTA
* Custom interactive splash screens
* Word, Excel, PowerPoint, SharePoint
* Team Leader

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