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July 2010-current
Kaplan, Inc.
Computer Systems Engineer/Innovator/Developer
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Provide enterprise desktop support for desktops,
laptops, and software for company/student applications;
24,000+ workstations, 100+ servers,
22,000+ customer base and student population reaching 40,000.
●
Build scripted applications and software updates used
for enterprise deployment using LANDesk, group
policy, and
customized deployment scripts and packages for client and server OS;
software packaging
engineer.
●
Build scripted applications
that have logging, event tracking, branch logic, and failsafe coded
routines.
●
Perform all software unit, component, integration and
system testing in a lab environment as QA tester.
● Verify and resolve
application package interoperability conflicts or issues with existing
applications in
customer environment.
●
Test applications across multiple
hardware and software platforms.
●
Test Windows XP and Windows 7 images in
a lab environment.
●
Test Windows 8 and Server 2012 with
company products in a lab environment.
●
Test Microsoft Bitlocker Drive
Encryption for Server 2003 Active Directory integration and implementation.
●
Create/maintain automated solution to
install server roles, services, and settings post setup.
●
Create automated solution for
transitioning from one anti-virus/DLP solution to the next.
●
Create automated software installations
on DVD-Rs and provide support for home users.
●
Create and test virtual environment
using Ubuntu Linux. Create scripts and lockdown UI.
●
Test published
company applications and create documentation for Citrix virtual
environment.
●
Test Chromebook and Chrome OS with
company applications and technology.
●
Provide support for MAC OSX, Ubuntu,
Windows XP, Windows 7, Server 2003/2008, Chrome OS,
iPhones,
Samsung phones.
●
Troubleshoot Active Directory group
policy and logon issues.
●
Collaborate with project team members
to determine the appropriate build and beta testing
schedules.
●
Build solid contingency plans and
routines, and perform execution as needed.
●
Create video demos using Camtasia for
all projects; used for documenting work flow and processes.
●
Create LANDesk training videos to be
used by technical staff using Camtasia.
●
SharePoint 2007/2010 administration
using Microsoft Office SharePoint Designer.
● Technologies: ExeScript, New Boundaries Prism
Deploy, Scalable WinINSTALL, WinRAR for
packaging, Expression
Web 4, Ghost Imaging 11.5-building and testing packages for
deployment.
LANDesk 9, advanced Windows XP/Windows 7 configuration,
Office 2003/2007/2010/2013, Active
Directory on Windows Server
2003, Active Directory on Windows Server 2008 R2. Hardware:
Dell/HP laptops/PCs/Google Chromebooks. Scripting languages: AutoIT,
Visual Basic Script, WMI,
Batch Shell, PowerShell, HTML, HTA,
and JavaScript. Programming languages: C#. Windows 7
imaging,
Server 2008 automation, SSM updates. Others: MDT 2010/2012, WDS 2008,
SCCM 2012, SQL
2012 Installation.
April 2010-July 23, 2010
Advanced Refrigeration & Air
Network Admin/Desktop Administration: Tier 1,Tier 2, Tier3 Enterprise
support
● Provided local site desktop
support for desktops, laptops, desk phones, mobile phones and AR&A
applications;
200+ workstations, 200+ customer base.
● Building scripted applications
and software updates used for enterprise deployment; 250+ devices.
● Build MSI packages in
WinInstall to be deployed via Group Policy.
● Created video demos using
Camtasia for all projects.
● Created standard operating
procedures for scripting and MSI development and implementation.
● Created scripted server
solutions for backup, clock drift, storage cleanup, and etc.
● Created PowerPoint and Visio
presentations for management review.
● Log tickets and provide reports
directly to management.
●
Technologies: Office 2003/2007, Windows XP, Windows 7, Active
Director Tools, Local
Group Policy, Ghost. Hardware: Polycom
Phones, Blackberry, iPhones, Mini Mac Desktops, Dell
Laptops/netbooks. Scripting languages: Visual Basic Script, WMI, Batch
Shell/console scripting,
HTML, HTA, and JavaScript. Active
Directory on Server 2008.
Oct. 2009-March 2010 Kaplan Higher
Education
Desktop Administration/Technical
Operations: Tier 1 and Tier 2 Enterprise support, On call
● Provided local site desktop
support for desktops, laptops, phones and Kaplan applications;
800+ workstations,
800+ customer base.
● Build scripted applications
and software updates used for corporate deployment; 9,000+ devices.
● Building and mass deployment
of desktops and laptops using PXE/Norton Ghost Image Server.
● SharePoint Developer for corporate
site.
● Compiled reports using
customized scripts and LANDesk.
● Technologies:
Office 2003/2007, Windows XP, AD Tools, Local Group Policy, and Ghost.
Hardware: Nortel Phones, Blackberry, HP Desktops/Laptops, Dell Laptops.
Scripting languages:
AutoIT, Visual Basic Script, WMI, Batch
Shell, PowerShell, HTML, HTA, and JavaScript.
Windows 7,
Office 2010, Server 2008.
Feb. 2006-Sept. 2009
Halifax Medical Center
Desktop Administrator: Tier 2 and Tier 3
Technical Support and Automation Engineering
● Provided Enterprise Desktop
Support for over 200 hospital software applications and hardware
interfaces,
and 3000+ workstations, 5000+ customer base.
● Performed daily tasks in
troubleshooting Advanced Microsoft Windows XP & Microsoft Office issues.
● Served as the desktop analyst
in the analysis, design and planning, and implementation
phases of
IT-related projects. Provided reports and other metrics
directly to management on all projects
and tasks.
● Installed, configured and
tested hardware and software desktop/laptop/tablet products,
built images
and developed software packages as necessary, and then
provided support and training services to
customers, internal
and external; Desktop Engineer.
● Maintained detailed knowledge
of desktop/laptop/tablet products in the marketplace, including
hardware
and software such as operating systems, security features,
peripherals, applications, and local area
networking
technologies; Technical Writer.
● Created and maintained Active
Directory Delegated Taskpad Panel for Client Services, which
included
34 scripted applications; this was utilized to increase
efficiencies and reduce the necessary training
for new staff;
Automation Engineer.
● Performed daily tasks in
Active Directory user provisioning, AD maintenance, and other desktop
administration duties as assigned; Group Policy, AD Maintenance, Active
Directory Administrator.
● Maintained systems with
scheduled patching of security and software updates; Patch
Administrator.
● Responsible for technology
innovation, procedural structural design for new desktop team,
and developing a new vision for the future of desktop engineering;
Innovation Engineer.
●
Technologies: Group Policy. New Boundaries Deployment
Software, Microsoft BDD
Imaging, Microsoft SMS, Advanced
Windows XP Configuration, Active Directory on Windows
Server
2003, Windows Update Server Services (WSUS). Hardware: Dell laptops/PCs,
HP
Printers, Fujitsu Tablets, PDAs, cell phones. Scripting
languages: Visual Basic Script, WMI,
Batch Shell, HTML, HTA,
and JavaScript.
Feb. 2006-promoted
Halifax Medical Center
Senior Technical Support Analyst: Tier 1 and
Tier 2 customer phone support, On call and flex schedule
● Provided Enterprise Desktop
Support for over 200 hospital software applications and
hardware interfaces,
and 3000+ workstations, 5000+ customer base.
● Performed daily network
troubleshooting to isolate and diagnose common network
hardware and software
problems based on TCP/IP, DNS, WINS, file and
printer sharing for 3000+ workstations.
● Imaging and disaster recovery
of computers, streamlining deployment process on a 3 month
rotation.
● Programmed scripts and acted
as technical lead in IT projects, leading to many successful
enterprise
projects.
● Team lead over busy Service
Desk; approx. 750+ calls per week, plus daily direct customer
assistance.
● Provided daily training to
support staff and acted as senior technical escalation technician.
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Technologies: Intermediate TCP/IP, Intermediate Windows XP,
Ghost Server, FTP
Server, Intermediate Office 2003,
Intermediate Email/Outlook, Basic Frontrange Heat, Basic
Meditech, Basic Prism Console, Basic ITSM Console, PDAs, Cell phones,
Dell Laptops, Dell
PCs, and USA Mobility Pagers. Scripting
languages: Batch script, VBS script, and WMI queries.
Oct. 2005-Jan. 2006 Robert Half International www.rhi.com
Service 2 Technician: Tier 2 customer support, 3
month Contract project for ISC-NASCAR
● Performed daily computer networking tasks
as assigned, ghosting, building PCs, deploying equipment.
Participated in full migration from Novell NetWare Network to Microsoft
Active Directory.
June 2005-Oct. 2005
Florida Digital Networks (FDN)
Senior LAN Technician; Tier 2 and 3 customer
support, 4 month Contract project for FDN Communications
● Traveled to Sales offices at JAX, TPA, MIA,
West Palm Bch, FTL, ATL for Cisco Router/Switch/Server upgrades.
● Developed technical documentation for
Router Infrastructure and Network Design.
● Performed backup of all Cisco router
and Cisco PIX configurations and IOS for disaster recovery.
● Performed daily network troubleshooting to
isolate and diagnose common network hardware and software
problems
based on TCP/IP, WINS, DNS, file and printer sharing, active directory
replication, and systems
integrity and security.
● Performed daily computer networking tasks
as assigned, ghosting, building PCs and servers, deploying
equipment.
Feb. 2005-June 2005
Robert Half International www.rhi.com
Senior Network Engineer Consultant: Tier 3 support,
4 month Contract project for Halifax HMO
● Windows Server 2003 Active Directory,
federated forest; Designed for 14 facilities.
● Installed Microsoft email Exchange
Server 2003 for 700 users; Designed and implemented.
● Presented open projects in a design and
implementation format before management.
● Performed daily network
troubleshooting to isolate and diagnose common network hardware
and
software problems based on TCP/IP, WINS, DNS, file and printer sharing, active
directory
replication, and systems integrity and security.
● Websense, Netscreen, Web Server, and SQL
Technologies Administration, Cisco Switch Administration.
Dec. 2000-Dec. 2004
Memorial Hospital Systems
Computer Network Systems Analyst & PC Desktop
Specialist; Tier 1 and Tier 2 support, On call
● Maintenance and administration of Windows
NT 4.0 and Windows 2000 Servers; approx. 47 servers.
● Managed Multi-OS client environment;
Novell, DOS, Win 3.x, 9.x, NT 4.0 & 2000, XP; approx. 1500+ PC
clients.
● Installed NICs, media, software, hardware,
hubs, switches and proprietary equipment in network environment.
● Performed daily network troubleshooting to
isolate and diagnose common network
hardware and software problems
based on TCP/IP; DHCP, WINS, DNS, file and printer sharing.
1997-1999
A.M.I., Inc. College
Network Administrator: Tier 1,2,3 support
● Maintained and operated Windows NT
4.0 Server, DOS, Win 3.x, 9.x, and NT.
● Maintained Microsoft Exchange 5.0 Server,
backup server and recovery of lost files.
● Installed NICs, media, software, hardware,
hubs, and switches in network environment, cat3 & cat5.
1996-1997
Jackson County Library
Computer Desk Clerk: Tier 1 support
● Provided computer support to patrons
& performed normal library clerk duties; Word Perfect, DOS, Windows,
486/586.
1995-1996
Panhandle Online - ISP
ISP Field Technician
● Install modems
● Repair computers
● Program logon scripts
● Design web pages
1994-1995
Chipola College Library
Computer Desk Clerk, Tier 1 support
● Provided computer support to patrons
& performed normal library clerk duties; Word Perfect, DOS, Windows,
486/586.
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