Career

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Computer Systems Engineer, 7 years

 

Desktop Engineer/Network Administrator

  • Provided local site desktop support for desktops, laptops, desk phones, mobile phones, and applications; 200+ workstations, 200+ customer base.
  • Building scripted applications and software updates used for enterprise deployment; 250+ devices.

 

Desktop Engineer: Tier 1 and Tier 2

  • Provided local site desktop support for desktops, laptops, phones and Kaplan applications; 800+ workstations, 800+ customer base.
  • Build scripted applications and software updates used for corporate deployment; 9,000+ devices.

 

Desktop Engineer: Tier 2 and Tier 3

  • Provided Enterprise Desktop Support for over 200 hospital software applications and hardware interfaces, and 3000+ workstations, 5000+ customer base.
  • Performed daily tasks in troubleshooting advanced Microsoft Windows XP & Microsoft Office issues.
  • Served as the desktop analyst in the analysis, design and planning, and implementation phases of IT-related projects. Provided reports and other metrics directly to management on all projects and tasks.

 

Senior Technical Support Analyst: Tier 1 and Tier 2

  • Provided Enterprise Desktop Support for over 200 hospital software applications and hardware interfaces, and 3000+ workstations, 5000+ customer base.

 

Service 2 Technician: Tier 2 customer support

  • Performed daily computer networking tasks as assigned, ghosting, building PCs, deploying equipment. Participated in full migration from Novell NetWare Network to Microsoft Active Directory.

 

Senior LAN Engineer: Tier 2 and Tier 3

  • Traveled to Sales offices at JAX, TPA, MIA, West Palm Bch, FTL, ATL for Cisco Router/Switch/Server upgrades.
  • Developed technical documentation for Router Infrastructure and Network Design.

 

Senior Network Engineer Consultant: Tier 3

  • Windows Server 2003 Active Directory, federated forest; Designed for 14 facilities.
  • Installed Microsoft email Exchange Server 2003 for 700 users; Designed and implemented.

others, back to 1994…

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