Discussion

Post your initial response to the following three questions. Your post will be at least 200–250 words in length and extend the discussion of the class supported by your course materials and/or other academic resources. After you have submitted your initial post, review some of your classmate’s posts and respond to at least 2 of your classmates. Refer to your Discussion Board Rubric in your Syllabus for specific grading requirements. 
You are working as a psychology professional in your area of concentration (child development, substance abuse, or applied behavior analysis) and have been asked to create a client satisfaction survey. On this Discussion Board, address the three topics below. 
Your research question is “To what extent are my clients satisfied with my service to them?”.

Topic	
1. Using the scientific method, create a 5-question survey that relates to your research question. 

2. Select an appropriate survey model, explain your sampling methods, and hypothesize your results. 

3. Then, review your classmates' surveys and respond to their questions as if you were a client and provide feedback to make the survey more valid/reliable. 

Stop the stress 	
Edward Jackson	
2/23/2013 7:33:22 PM	

	
In my job, I see many people that are stressed. I would like to try to figure out what stresses out employees the most. From the general staff, I have selected 100 non-managerial positions. I selected general staff because, as management, it is my responsibility to try to help alleviate some of my employees’ stressors. My survey method needs to be cheap, as anonymous as possible, and has to reduce biasing errors (Frankfort-Nachimas & Nachimas, 2008). My research question is, “What stresses out employees the most at work?” My hypothesis is as employees are asked to perform tasks outside that of their normal duties or capabilities, their stress level goes up. It is my objective to find out the top stressors and work on reducing their impact on my employees.

My survey questionnaire looks like this:

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Please take your time, and to the best of your ability, try to rate how each of these affect your stress level.

Scale
low stress<<<< 1 – 2 – 3 – 4 – 5 >>>high stress
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On a scale of 1 to 5, 1 being the lowest stress level, 5 being the highest stress level, please consider the following:

You are required to work in a group with other employees.
(1) (2) (3) (4) (5)

You have to give a presentation or speak in front of other employees.
(1) (2) (3) (4) (5)

Your manager has just given you a project that isn’t the type of work you normally do.
(1) (2) (3) (4) (5)

You are running late to a meeting.
(1) (2) (3) (4) (5)

You have been asked to train a new employee.
(1) (2) (3) (4) (5)

Thank you for taking this survey.
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Frankfort-Nachimas, C., & Nachimas, D. (2008). Research methods in the social sciences
 (7th ed.). New York: Worth Publishers.

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Eddie Jackson
GOK - Philosophy Major/Liberal Studies
http://eddiejackson.net/ university page

http://eddiejackson.net/web_images/BeforeWorkAfterWork.gif	

Frankfort-Nachimas, C., & Nachimas, D. (2008). Research methods in the social sciences (7th ed.). New York: Worth Publishers.

RE: Stop the stress 	
Edward Jackson 	
2/24/2013 4:18:20 PM	

	
Rosa, I appreciate your response, but don’t run off to a psychiatrist just yet :-). I specifically chose these real world stressors to make my testing and survey seem more valid. Based upon the initial requirements of the survey, cheap, anonymous, and try to reduce bias (Frankfort-Nachimas & Nachimas, 2008), I chose the mail questionnaire. And then I designed the questions around actual job stressors. My main objective is to reduce employee stress; no psychiatrist needed :-). So how do I do it? I do it by utilizing the scientific method.
I defined my topic (which is stressors). In researching, I find out common stressors in the workplace. I formulate my hypothesis. Design my survey, and then send it out. I retrieve the surveys. Compile the data, and then form my conclusions. It’s amazing; the end result is hard data that I can hand off to my managers. The information just basically tells us which stressors are the main or top stressors that affect employees.
Of course, this is only the beginning of the actual stress reduction process. Now the managers must take the data, and figure out how to reduce the top stressors that affect their employees. For example, if giving speeches is number one: managers could provide computer based speech training and mentor their employees; that would in turn make giving speeches and presentations much easier, thus reducing their stress levels.

Frankfort-Nachimas, C., & Nachimas, D. (2008). Research methods in the social sciences (7th ed.). New York: Worth Publishers.

-----------------------------------------------------------
Eddie Jackson
GOK - Philosophy Major/Liberal Studies
http://eddiejackson.net/ university page

http://eddiejackson.net/web_images/StressSymptoms.gif	

RE: Personal Satisfaction Questionnaire 	
Edward Jackson	
2/24/2013 5:07:44 PM	

	
You took my survey, so I thought I would take yours. :-)
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Name of patient: Eddie Jackson
Age: 38
Name of psychologist: Rosa Gonzalez
Date: 2/24/2013
Please explain briefly the reason that brought you to the office today: 
I came to the office today because I’m feeling a little crazy due to stress.

1. How can you rate promptness of our staff to give you an appointment?
Excellent Good Fair Poor N/A

2. How would you rate the overall staff attention in the office?
Excellent Good Fair Poor N/A

3. Do you feel encouraged by the psychologist to continue with the treatment? Yes No
Explain: Because the psychologist offered me good advice and was attentative the whole time, I will continue treatment.

4. Do you feel the psychologist approach to your problem is the correct one? Yes No
Explain: Yes, the psychologist addressed the many stresses that are making me crazy, and provided simple solutions.

5. Are you comfortable with the goals established during the sessions? Yes No
Explain: My goals were to do list and do things that would alleviate stress in my life

6. Overall do you think the counseling is helping you resolve your problems? Yes No
Explain: The counselor provided me working solutions like exercise, meditation, and changing my diet.
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I thought your survey was right on point. You wanted to collect information from the patient (that could make the overall patient experience better), and you did. Your survey comes off like you care for your patients, and you want to improve any poor areas. It was short, to the point, and allowed open comment areas. The only thing I wasn't too sure about was anonymity. You are asking for the patient to list their name at the top. If I were the patient, I wouldn't want to list my name, especially if I were giving a poor review. But other than that, I thought it was a perfect performance improvement survey.

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Eddie Jackson
GOK - Philosophy Major/Liberal Studies
http://eddiejackson.net/ university page

http://eddiejackson.net/web_images/psychologist_cartoon.png	

RE: Good-Heart Mental Health Questionnaire 	
Edward Jackson 	
2/24/2013 5:27:50 PM	

	
Hello Ruben, I decided to take your survey because it seemed really practical.

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Please circle the numbered answer which best describes your experience and satisfaction to the services provided while you were a client here at 
Good-Heart Mental Health Counseling Center
1 2 3 4 5
Strongly Disagree Disagree Neutral Agree Strongly Agree
1. During the intake process the staff was courteous and professional. 1 2 3 4 5
2. My counselor designed a treatment plan fit for my needs and thoroughly explained it to me. 1 2 3 4 5
3. During small groups discussion I felt safe and I could share freely. 1 2 3 4 5
4. I feel the classroom material pertained to my personal struggles at hand. 1 2 3 4 5
5. I feel GHMHCC helped me to recover from my addiction/struggle and if I were to relapse I would 
chose to come back to GHMHCC. 1 2 3 4 5
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I liked your survey. It looks like you wanted gather data on the patient experience, and you did. The reason you were gathering this information is to improve the patient experience, of which you cannot go wrong with that kind of survey. One particular part that I like about your survey, over some of the others here, is it is anonymous. To me, if I was the patient, I would like for my responses to be delivered in an anonymous way. I also like the very first question asking how the intake process was. A poor intake can lead to an overall bad experience. Your survey was able to accomplish exactly what you set out to do.

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Eddie Jackson
GOK - Philosophy Major/Liberal Studies
http://eddiejackson.net/ university page

http://eddiejackson.net/web_images/376982_224441674295641_127583850648091_547795_1861958027_n.jpg